:root {
  color-scheme: light;
  --bg: #f5f5f3;
  --surface: #ffffff;
  --border: #dddcd6;
  --text: #1b1b1a;
  --text-2: #52514e;
  --muted: #74736d;
  --accent: #1f5fae;
  --accent-text: #ffffff;
  --series-1: #2a78d6;
  --internal-bg: #fff8e1;
  --internal-border: #e8c766;
  --ok-bg: #e6f4ea; --ok-text: #1e5c31;
  --err-bg: #fdecea; --err-text: #8a1c14;
  --b-open: #dbe9fb; --b-pending: #fdf0d5; --b-hold: #ece7f8; --b-resolved: #e2f3e6; --b-closed: #ebebe8;
  --b-urgent: #fbdcdc; --b-high: #fde7d6; --b-teal: #d5f2ee;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    color-scheme: dark;
    --bg: #121211; --surface: #1c1c1b; --border: #3a3936; --text: #f0efec; --text-2: #c3c2b7; --muted: #9a998f;
    --accent: #5b9be6; --accent-text: #0b0b0b; --series-1: #3987e5;
    --internal-bg: #2c2612; --internal-border: #7a6420;
    --ok-bg: #16301f; --ok-text: #a6dcb5; --err-bg: #3a1714; --err-text: #f2b6ae;
    --b-open: #1c3150; --b-pending: #3b3016; --b-hold: #2c2645; --b-resolved: #1b3523; --b-closed: #2b2b29;
    --b-urgent: #4a1d1d; --b-high: #45301c; --b-teal: #133a36;
  }
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --bg: #121211; --surface: #1c1c1b; --border: #3a3936; --text: #f0efec; --text-2: #c3c2b7; --muted: #9a998f;
  --accent: #5b9be6; --accent-text: #0b0b0b; --series-1: #3987e5;
  --internal-bg: #2c2612; --internal-border: #7a6420;
  --ok-bg: #16301f; --ok-text: #a6dcb5; --err-bg: #3a1714; --err-text: #f2b6ae;
  --b-open: #1c3150; --b-pending: #3b3016; --b-hold: #2c2645; --b-resolved: #1b3523; --b-closed: #2b2b29;
  --b-urgent: #4a1d1d; --b-high: #45301c; --b-teal: #133a36;
}

* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); font: 15px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; }
a { color: var(--accent); }
h1 { font-size: 1.4rem; margin: 0 0 .5rem; }
h2 { font-size: 1.05rem; margin: 0 0 .6rem; }
h3 { font-size: .95rem; margin: .8rem 0 .3rem; }
main { max-width: 1280px; margin: 0 auto; padding: 16px; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }
.nowrap { white-space: nowrap; }
.num { text-align: right; font-variant-numeric: tabular-nums; }

.topbar { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 20px; padding: 10px 16px; background: var(--surface); border-bottom: 1px solid var(--border); }
.brand { font-weight: 700; text-decoration: none; color: var(--text); }
.brand span { color: var(--accent); }
.topbar nav { display: flex; flex-wrap: wrap; gap: 4px; }
.topbar nav a { padding: 4px 10px; border-radius: 6px; text-decoration: none; color: var(--text-2); }
.topbar nav a.on, .topbar nav a:hover { background: var(--bg); color: var(--text); }
.me { margin-left: auto; font-size: .9rem; color: var(--text-2); }

.card { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 16px; margin-bottom: 16px; }
.card.narrow { max-width: 440px; margin: 40px auto; }
.pagehead { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 12px; }
.pagehead h1 { margin: 0; }

input, select, textarea, button, .button { font: inherit; color: var(--text); }
input:not([type=checkbox]):not([type=radio]):not([type=file]), select, textarea {
  width: 100%; padding: 7px 9px; border: 1px solid var(--border); border-radius: 6px; background: var(--surface);
}
textarea { resize: vertical; }
button, .button { display: inline-block; padding: 7px 14px; border: 1px solid var(--border); border-radius: 6px; background: var(--surface); cursor: pointer; text-decoration: none; }
button:hover, .button:hover { border-color: var(--accent); }
.primary { background: var(--accent); color: var(--accent-text); border-color: var(--accent); }
button.link { border: 0; background: none; padding: 0; color: var(--accent); text-decoration: underline; }
form.inline { display: inline; }
label { display: block; font-size: .9rem; color: var(--text-2); }
label.inline { display: inline-flex; align-items: center; gap: 6px; }
.stack > * + * { margin-top: 12px; }
.stack.compact > * + * { margin-top: 8px; }
fieldset { border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; }
legend { font-size: .85rem; color: var(--text-2); padding: 0 4px; }
.grid2, .grid3 { display: grid; gap: 12px; }
@media (min-width: 720px) { .grid2 { grid-template-columns: 1fr 1fr; } .grid3 { grid-template-columns: 1fr 1fr 1fr; } }
.row { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.row.between { justify-content: space-between; }
.row input[type=search] { flex: 1; min-width: 0; width: auto; }

.flash { padding: 10px 12px; border-radius: 6px; margin-bottom: 12px; }
.flash.ok { background: var(--ok-bg); color: var(--ok-text); }
.flash.error { background: var(--err-bg); color: var(--err-text); }
code.copy { display: block; margin-top: 6px; word-break: break-all; user-select: all; }

.filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.filters input[type=search] { flex: 1 1 220px; width: auto; }
.filters select { width: auto; max-width: 100%; }

.tablewrap { overflow-x: auto; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; }
.card .tablewrap { border: 0; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
th { font-size: .8rem; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); font-weight: 600; }
tbody tr:last-child td { border-bottom: 0; }
tr.muted td { color: var(--muted); }
.pager { display: flex; gap: 16px; justify-content: center; margin: 12px 0; }

.badge { display: inline-block; padding: 1px 8px; border-radius: 99px; font-size: .78rem; font-weight: 600; background: var(--b-closed); color: var(--text); white-space: nowrap; }
.tone-grey { background: var(--b-closed); }
.tone-outline { background: transparent; border: 1px solid var(--border); font-weight: 500; }
.tone-blue { background: var(--b-open); }
.tone-amber { background: var(--b-pending); }
.tone-purple { background: var(--b-hold); }
.tone-green { background: var(--b-resolved); }
.tone-red { background: var(--b-urgent); }
.tone-orange { background: var(--b-high); }
.tone-teal { background: var(--b-teal); }
.badge.internal { background: var(--internal-bg); border: 1px solid var(--internal-border); }
.chan { font-size: .75rem; color: var(--muted); border: 1px solid var(--border); border-radius: 4px; padding: 0 5px; white-space: nowrap; }

.ticketgrid { display: grid; gap: 16px; }
@media (min-width: 960px) { .ticketgrid { grid-template-columns: minmax(0, 1fr) 340px; } }
.msg { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; margin-bottom: 12px; }
.msg.staff { border-left: 4px solid var(--accent); }
.msg.internal { background: var(--internal-bg); border-color: var(--internal-border); border-left: 4px solid var(--internal-border); }
.msg header { display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: baseline; margin-bottom: 6px; }
.msg .body { white-space: pre-wrap; overflow-wrap: anywhere; }
.files { margin: 8px 0 0; padding-left: 18px; }
.tabs { display: flex; flex-wrap: wrap; gap: 6px 18px; }
dl.kv { display: grid; grid-template-columns: max-content 1fr; gap: 4px 12px; margin: 12px 0; font-size: .9rem; }
dl.kv dt { color: var(--muted); }
dl.kv dd { margin: 0; overflow-wrap: anywhere; }
.link-item { border-top: 1px solid var(--border); padding: 10px 0; }
.link-item:first-of-type { border-top: 0; padding-top: 0; }
.live dl.kv { font-size: .82rem; margin: 6px 0; }
.lookup-results { width: 100%; }
.events { list-style: none; padding: 0; margin: 0; font-size: .85rem; }
.events li + li { margin-top: 4px; }

.tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 12px; margin-bottom: 8px; }
.tile { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; }
.tile-n { font-size: 1.6rem; font-weight: 650; font-variant-numeric: tabular-nums; }
.tile-l { font-size: .82rem; color: var(--text-2); }
.reportgrid { display: grid; gap: 16px; margin-top: 16px; }
@media (min-width: 900px) { .reportgrid { grid-template-columns: 1fr 1fr; } }
.bars { margin: 0; }
.bars figcaption { font-weight: 600; margin-bottom: 8px; }
.bar-row { display: grid; grid-template-columns: minmax(80px, 38%) 1fr; gap: 8px; align-items: center; padding: 2px 0; }
.bar-row:hover { background: var(--bg); }
.bar-label { font-size: .85rem; color: var(--text-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-track { display: flex; align-items: center; gap: 6px; }
.bar-svg { flex: none; display: block; }
.bar { fill: var(--series-1); }
.bar-value { font-size: .82rem; font-variant-numeric: tabular-nums; color: var(--text); min-width: 2ch; }

/* Ticket list as cards on narrow screens */
@media (max-width: 640px) {
  table.tickets thead { display: none; }
  table.tickets, table.tickets tbody, table.tickets tr, table.tickets td { display: block; }
  table.tickets tr { padding: 10px 12px; border-bottom: 1px solid var(--border); }
  table.tickets tr:last-child { border-bottom: 0; }
  table.tickets td { border: 0; padding: 1px 0; }
  table.tickets td[data-label]::before { content: attr(data-label) ": "; color: var(--muted); font-size: .85rem; }
  table.tickets td.badges { display: flex; gap: 6px; }
}

progress.upload { width: 100%; height: 10px; accent-color: var(--accent); }
button.danger { color: var(--err-text); border-color: var(--err-text); background: var(--surface); }
.removed { text-decoration: line-through; color: var(--muted); }
.filetools { margin: 4px 0 8px; }
.filetools summary { cursor: pointer; color: var(--accent); }
.filetools form { margin-top: 6px; }
.files li + li { margin-top: 4px; }

/* Admin-selectable accent colours (checked for contrast in both modes). */
:root[data-accent="teal"] { --accent: #0f766e; }
:root[data-accent="green"] { --accent: #15803d; }
:root[data-accent="purple"] { --accent: #6d28d9; }
:root[data-accent="red"] { --accent: #b91c1c; }
:root[data-accent="orange"] { --accent: #c2410c; }
:root[data-accent="slate"] { --accent: #475569; }
:root[data-accent="navy"] { --accent: #1e3a8a; }
@media (prefers-color-scheme: dark) {
  :root[data-accent="teal"]:not([data-theme="light"]) { --accent: #2dd4bf; }
  :root[data-accent="green"]:not([data-theme="light"]) { --accent: #4ade80; }
  :root[data-accent="purple"]:not([data-theme="light"]) { --accent: #a78bfa; }
  :root[data-accent="red"]:not([data-theme="light"]) { --accent: #f87171; }
  :root[data-accent="orange"]:not([data-theme="light"]) { --accent: #fb923c; }
  :root[data-accent="slate"]:not([data-theme="light"]) { --accent: #94a3b8; }
  :root[data-accent="navy"]:not([data-theme="light"]) { --accent: #93c5fd; }
}
:root[data-theme="dark"][data-accent="teal"] { --accent: #2dd4bf; }
:root[data-theme="dark"][data-accent="green"] { --accent: #4ade80; }
:root[data-theme="dark"][data-accent="purple"] { --accent: #a78bfa; }
:root[data-theme="dark"][data-accent="red"] { --accent: #f87171; }
:root[data-theme="dark"][data-accent="orange"] { --accent: #fb923c; }
:root[data-theme="dark"][data-accent="slate"] { --accent: #94a3b8; }
:root[data-theme="dark"][data-accent="navy"] { --accent: #93c5fd; }

.brand { display: inline-flex; align-items: center; gap: 8px; }
.brand .logo { height: 28px; width: auto; max-width: 140px; object-fit: contain; }
.summary { margin: 2px 0 0; font-size: .85rem; color: var(--text-2); }
.pagehead .summary { font-size: .95rem; }
.intro { white-space: pre-wrap; color: var(--text-2); }
.raisedby { display: flex; flex-wrap: wrap; gap: 4px 10px; align-items: baseline; padding: 10px 12px; border: 1px dashed var(--border); border-radius: 8px; }
.raisedby .muted:last-child { flex-basis: 100%; }

/* Admin settings tables */
.settable td { vertical-align: middle; }
.settable input.narrow[type=number] { width: 5.5em; }
.settable select { width: auto; min-width: 8em; }
.settable td:first-child { min-width: 12em; }
.subnav { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 14px; }
.subnav a { padding: 4px 10px; border-radius: 6px; text-decoration: none; color: var(--text-2); border: 1px solid var(--border); background: var(--surface); }
.subnav a.on { color: var(--text); border-color: var(--accent); }
.help { font-size: .85rem; color: var(--text-2); }
.logo-preview { max-height: 60px; max-width: 240px; }

.fieldq fieldset { margin: 0; }
.fieldq .help { display: block; margin: 2px 0 4px; }
.other-text { margin-top: 6px; }
[hidden] { display: none !important; }
fieldset label.inline { margin-right: 14px; }
ul.plain { list-style: none; padding: 0; margin: 4px 0 8px; }
.helpers { margin-top: 12px; }
.sso { display: flex; flex-direction: column; gap: 8px; margin-top: 8px; text-align: center; }
.sso .button { width: 100%; }
.qr { width: 200px; max-width: 100%; background: #fff; padding: 8px; border-radius: 8px; margin: 8px 0; }
.qr svg { display: block; width: 100%; height: auto; }
.codes { columns: 2; padding-left: 18px; }
.steps > li + li { margin-top: 12px; }
.card.wide-ish { max-width: 600px; }
.settable input.narrowish, input.narrowish { width: 7em; }
.prewrap { white-space: pre-wrap; overflow-wrap: anywhere; }

.banners { background: var(--err-bg); color: var(--err-text); border-bottom: 1px solid var(--border); }
.banner { max-width: 1280px; margin: 0 auto; padding: 10px 16px; }
.banner + .banner { border-top: 1px solid var(--border); }
.banner a { color: inherit; }
.bulkbar { position: sticky; top: 0; z-index: 5; background: var(--surface); border: 1px solid var(--accent); border-radius: 10px; padding: 8px 12px; margin-bottom: 12px; }
.bulkbar select { width: auto; }

.kb-list { list-style: none; padding: 0; margin: 0; }
.kb-list li + li { margin-top: 10px; }
.kb-article { max-width: 800px; }
.kb-body h2, .kb-body h3, .kb-body h4 { margin-top: 1.2em; }
.kb-body code { background: var(--bg); padding: 1px 4px; border-radius: 4px; }
.kb-suggest { border: 1px solid var(--accent); border-radius: 8px; padding: 10px 12px; }
.kb-suggest ul { margin: 6px 0 0; padding-left: 18px; }

.board { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(240px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 8px; }
.board-col { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 10px; min-height: 200px; }
.board-col.over { border-color: var(--accent); }
.board-col h2 { font-size: .95rem; }
.board-cards { display: flex; flex-direction: column; gap: 8px; }
.board-card { background: var(--bg); border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; cursor: grab; }
.board-subject { margin: 4px 0; overflow-wrap: anywhere; }
.board-move { margin-top: 6px; }
.board-move select { width: auto; flex: 1; min-width: 0; font-size: .85rem; padding: 3px 6px; }
.board-move button { padding: 3px 8px; }

.msgpreview { background: var(--bg); border: 1px solid var(--border); border-radius: 6px; padding: 12px; font-size: .9rem; }
.error-text { color: var(--err-text); }